Privacy Policy

Special Star (“we”, “us”) respects your privacy. This policy explains what information we collect, how we use it, and your choices.

1. Information we collect

• Order details — recipient name(s), dedication date, occasion, personal message, city, and (for physical orders) shipping name, phone and address.
• Contact details — your name, email and phone number, used to deliver the gift and provide support.
• Unfinished checkouts — if you enter your name and WhatsApp number on the checkout page but don’t complete the order, we may save them so our team can help you finish it. We won’t message you more than once or twice about it.
• Occasion reminders — if you use our reminder form, we store your name, WhatsApp number, the occasion and its date (and optionally who it’s for) to send you a reminder before it each year. Reply STOP anytime and we’ll delete it.
• Payment information — in India you can pay through UPI (for example Google Pay, PhonePe, Paytm or any UPI app) using the QR code or app button shown after you place your order, or using the payment details our team shares on WhatsApp. Outside India, payments are made through PayPal. These payments are processed by your UPI app and bank or by PayPal under their own privacy policies; we only receive confirmation of the payment (such as the amount, date, transaction reference and the payer name shown to us). We do not collect or store your card number, bank login, UPI PIN or PayPal password.
• Technical data — basic usage/log data your browser sends automatically, including your IP address, device type and approximate city, used to understand where visitors come from and to prevent spam.

2. How we use your information

• To create and fulfil your order (assign the star, generate the experience, certificate and poster, and ship physical items).
• To deliver the gift and communicate with you about your order.
• To provide customer support and process refunds where applicable.
• To comply with legal and tax obligations.

3. Sharing

We share information only with service providers who help us operate: email/messaging providers (including WhatsApp, which we use to confirm your order) and courier partners for physical delivery. We do not sell your personal data.

4. Public registry

Our public registry page lets anyone verify a dedication by its certificate number. It displays only non-sensitive information — the star details, recipient name, occasion, date and message. It never exposes your email, phone or address.

5. Data retention

We keep order records for as long as needed to provide the service and to meet legal/tax requirements. You may request deletion of your personal contact data (subject to records we must retain by law).

6. Security

We use reasonable technical measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may request access to, correction of, or deletion of your personal information by emailing specialstargift@gmail.com.

8. Children

Our services are intended for users aged 18 and above. We do not knowingly collect data from children.

9. Changes

We may update this policy from time to time. The latest version will always be posted on this page.

10. Contact

Privacy questions? Email specialstargift@gmail.com.

This document is a general template and does not constitute legal advice. Please have it reviewed by a qualified professional.